Legal

Privacy Policy

Last updated: 1 January 2026

1. Who we are

Prisévance is the controller of the personal data described in this policy for the purposes of the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018. You can contact us at [email protected] or write to Fenchurch Street 30, EC4N 7BJ London, United Kingdom.

2. Personal data we collect

• Account information: name, email address, telephone number and password credentials.
• Verification information: identity and address details, where we are required to complete checks to meet legal or regulatory obligations.
• Usage information: pages viewed, features used, device type, browser settings, approximate location derived from IP address, and general interaction data.
• Communications: messages you send to our support team and records of correspondence.
• Preference settings: risk parameters, display choices and notification settings you configure within the platform.

We do not ask you to provide more personal data than is necessary for the purposes set out below.

3. How we use your data

We use personal data to create and manage your account, provide the platform and its analytical features, process payments, respond to enquiries, improve the reliability and security of our services, prevent fraud and misuse, and comply with our legal obligations. Where we send marketing messages, we do so only where permitted by law and you can opt out at any time.

4. Lawful bases

Our processing relies on one or more of the following lawful bases under Article 6 UK GDPR: performance of a contract with you; compliance with legal obligations; our legitimate interests in operating and securing the platform, provided these do not override your rights; and your consent, where we specifically ask for it.

5. Cookies and similar technologies

We use strictly necessary cookies to keep you signed in and protect the platform. With your consent, we may also use analytics and preference cookies. You can manage non-essential cookies through your browser settings or the consent controls presented when you first visit the site. Blocking some cookies may affect how the platform works.

6. Sharing your data

We do not sell your personal data. We may share it with trusted service providers who process data on our behalf, such as hosting, security, analytics and customer support providers, and with payment processors. These providers are bound by written contracts and may only use the data for the services they provide to us. We may also disclose data where required by law or by a competent authority.

7. International transfers

Some of our service providers may be located outside the United Kingdom. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual clauses, in line with UK GDPR requirements.

8. How long we keep data

We retain personal data only for as long as necessary for the purposes described in this policy. Account data is generally kept for the duration of your account and for a limited period afterwards to handle queries and meet legal obligations. Records that we must keep for financial or regulatory reasons are retained for the period required by law.

9. Security

We apply technical and organisational measures appropriate to the risks, including encryption in transit, access controls, monitoring and staff training. No system is completely secure, so we encourage you to use a strong, unique password and to tell us promptly if you believe your account has been compromised.

10. Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• request erasure in certain circumstances;
• restrict or object to certain processing;
• request portability of data you provided to us;
• withdraw consent at any time, where processing is based on consent.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding. We aim to respond within one month, as required by law.

11. Complaints

If you are unhappy with how we handle your personal data, please contact us first so that we can try to put things right. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The date at the top of this page shows when it was last revised. Material changes will be notified to you through the platform or by email.